Assistant City Manager
at Yes Madam
3–6 yrsMumbai
The role
Yes Madam is hiring an Assistant City Manager in Mumbai to support city operations, drive business growth, manage vendors and field teams, and ensure customer satisfaction.
What you would do
- Drive service bookings and support city-level revenue targets
- Identify market expansion and business development opportunities
- Ensure smooth day-to-day service operations and monitor service quality
- Coordinate with beauty professionals and service partners
- Assist in recruitment, onboarding, training, and performance management
- Ensure high customer satisfaction through effective issue resolution
- Track KPIs and prepare operational reports
- Ensure adherence to company policies and operational guidelines
What they are looking for
- 3-6 years in Operations, City Management, Business Development, or related roles
- Strong leadership, analytical, and problem-solving skills
- Experience managing field teams, service operations, or city-level business functions
- Good understanding of the Mumbai market and customer behavior
- Proficiency in MS Excel and operational reporting