Associate Director - BPO Vendor & Customer Operations
at MobiKwik
15+ yrsonsiteGurgaon
The role
MobiKwik is hiring an Associate Director for BPO vendor and customer operations in Gurgaon, working from office. The role needs 15+ years of experience leading large-scale customer operations in fintech or digital payments.
What you would do
- Drive large-scale customer operations
- Manage BPO vendors and contact centre performance
- Improve customer experience and CSAT
- Collaborate with product and tech teams on automation
What they are looking for
- 15+ years of experience in large-scale customer operations
- Expertise in BPO and contact centre management
- Experience with AI/voice bot automation
- Fintech or digital payments operations background